Limited 5 Year Warranty for Window Coverings
Coverage and Terms:
Luminex Smart Blinds Inc. (“we” or “our”) warrants that our window coverings, including blinds, shades, curtains, and any other window treatment products (“Products”), will be free from defects in materials and workmanship for the 5 year lifetime of the original purchaser (“you” or “your”). This limited 5 Year warranty is non-transferable and only applies to Products purchased from authorized retailers or directly from Smart Blind Shop. Proof of purchase is required to make a warranty claim.
Warranty Coverage:
During the 5 year lifetime of the original purchaser, Luminex Smart Blinds Inc. will repair or replace, at our discretion, any defective Product, provided that the defect is due to faulty materials or workmanship. The warranty covers issues related to the functionality or manufacturing defects of the Products, including but not limited to defects in cords, hardware, and mechanisms.
Exclusions:
This limited 5 Year warranty does not cover damages or defects caused by:
– Misuse, negligence, accidents, abuse, or improper installation or operation of the Products.
– Modifications or alterations to the Products not authorized by Smart Blind Shop.
– Exposure to extreme environmental conditions, including excessive heat, humidity, or direct sunlight.
– Damage caused by pets or other animals.
– Acts of nature, such as fire, flood, earthquake, or other disasters.
– Normal wear and tear, including fading, discoloration, and fabric fraying over time..
– Motors and motor parts have an expected lifetime of 5 years. Replacement after 5 years will be at the current part cost.
Warranty Conditions:
Maintenance: The Product must be properly maintained as per the care and maintenance instructions provided by Smart Blind Shop.
Non-Transferable: This warranty is non-transferable and only applies to the original purchaser and the property where the Product is permanently installed.
Alterations and Modifications: Any alterations or modifications to the Product that are not explicitly authorized by Smart Blind Shop will void this warranty.
Customer Measurement Responsibility: The Company relies on the customer’s accurate measurement to 1/8 of an inch for the Product’s dimensions. Any discrepancies due to incorrect measurements will not be covered under this warranty.
Removal and Reinstallation: The Product is intended to be a permanent fixture at the original installation location. Removal and reinstallation of the Product in a different location will void this warranty.
Making a Warranty Claim:
In the event that you believe your Product is covered under this limited 5 year warranty, please follow these steps:
Contact Smart Blind Shop through our customer service department at CustomerService@SmartBlindsShop.com to initiate your warranty claim. Provide your proof of purchase and a detailed description of the issue you are experiencing.
We may request photos or physical samples of the Product to assess the defect and determine the appropriate course of action.
If your warranty claim is approved, we will, at our discretion, either repair or replace the defective Product. If the exact Product is no longer available, we may replace it with a comparable Product of equal or higher value.
A service fees of $150 will be charged for in-house visit to assess the defected product covered under this limited warranty. Service fees is waived if the request is made within 1 year of installation.
Limitation of Liability:
This limited warranty is the sole and exclusive remedy for any defect or issue with the Products. Smart Blind Shop shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use the Products covered under this warranty.
Applicable Law:
This limited warranty shall be governed by and interpreted in accordance with the laws of the province of British Columbia.
Severability:
If any provision of this limited warranty is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
By keeping and using the Product beyond the return period or by making a warranty claim, you acknowledge that you have read and understood the terms of this limited warranty and agree to be bound by them.